WHAT IS THE SHIPPING COST?

The cost of delivery by courier within the European Union is 7 euro.

Free shipping within the European Union for orders of above 150 euro.

Shipping cost to countries outside of the EU, i.e. the rest of the world is 15 euro.

 

HOW DO WE SHIP OUR PRODUCTS?

Shipments are sent by courier UPS Poland Sp. Ltd. (http://www.ups.com) within EU and to other countries by the Polish postal service.

WHAT IS THE DELIVERY TIME?

Within the EU the parcels are delivered by the UPS courier, and so the delivery time is 1-5 days.

Deliveries outside of the EU may take up to 1-2 weeks, depending on the exact location.

Details: ninja@benevento.pl

   

WHAT HAPPENS TO MY PARCEL IF THE COURIER FAILS TO DELIVER WHILE I'M AWAY FROM HOME? 

In this case the UPS courier will leave a delivery advice note on the door or in the mailbox.

 

HOW FAST ARE THE ORDERS EXECUTED:

We usually dispatch the orders within24-96 hours from the time the order was placed. The orders placed on weekdays before 4 p.m. are usually dispatched within 96 hours. The orders placed on Saturdays, Sundays or public holidays, are dispatched on the first business day within 96 hours, following the date on which the order has been placed. The delivery time given are approximates. The deliveries may take longer i.e. should the courier encounter difficulties contacting the client or due to other unforeseen reasons attributable to the courier company.

 

WHAT IF THE PARCEL DELIVERY IS DELAYED?

Should you encounter a delay in delivery the easiest way of dealing with such situation is to contact the UPS courier company. Please note that you may be required to provide the parcel's tracking number.

You may also ask our Customer Service Centre to intervene. Simply write at: ninja@benevento.pl and our Ninjas will take care of the problem for you.

 

Please note: Upon delivery, please examine the condition of the parcel. In case the parcel is damaged, the shipping damage report should be drawn up immediately in the presence of the courier. Should such a situation occur, please contact our Customer Service Centre.


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